
This issue's Tech Talk looks at two ways area developers can save time and money by using technology to improve their management and operations: 1) using Web-based software to conduct online meetings for all or some of their sites; and 2) using in-store cameras to improve operations on the fly and provide a digital record that can improve customer relations and protect employees at the same time.
Ripley Hotch
Just as the Memorial Day holiday was about to begin, lawmakers preparing to flee Washington, D.C., for vacation, reached agreement on continuing to fund the war in Iraq. That funding bill also raised the minimum wage. Not a big deal, many business owners would say, because half the states already require minimum wages in excess of the federal level.
Mark E. Battersby
Building a portfolio. Growing beyond one unit. Expanding outside a single brand.
Kerry Pipes
The recent merger of Cold Stone Creamery and Kahala Corp. (which operates a dozen other franchise concepts including Blimpie, Taco Time, and Surf City Squeeze), see executives taking it all in stride.
Kerry Pipes
Multi-unit operators have been a part of the growth and expansion strategy at Fantastic Sams since the brand first began franchising in 1976, according to Jeff Sturgis, vice president of franchise sales development.
Kerry Pipes
The Little Caesars Pizza story is… well, quite a story. Founded by Mike and Marian Ilitch, first-generation Americans of Macedonian descent, the company is approaching its 50th anniversary. Still family owned and operated, Little Caesar Enterprises, Inc. has grown prodigiously since its first store opening in 1959 in Garden City, Mich.
Eddy Goldberg
Subway continues to sizzle as one of the hottest franchises going. For the 15th time in the last 20 years, Entrepreneur magazine's annual Franchise 500 rankings have listed Subway as the number-one franchise opportunity. For perspective, when the chain was first named to the list in 1988, it had about 4,000 locations. Today, the chain operates 27,732 shops in 86 countries (as of June 2007).
Kerry Pipes
Greg Helwig, vice president of system development for Sylvan Learning Centers, says the company didn't set out to grow with multiple units. It just happened naturally, with an existing franchisee adding a unit, then another.
Ripley Hotch
From Mail Boxes Etc. to The UPS Store, a quick history; or, 27 years in 90 seconds or less.
Eddy Goldberg
I have a friend near my age who is fond of saying "We've outlived our time." That means the modern world seems ruder, faster, and more complicated than when we used to pick up the phone and tell the operator, "I'd like Forest 2729." We really did.
Ripley Hotch
What is the most important buying decision you'll ever make? When you choose a new site? Buy category management software? Invest in a hot new concept? Does something else come to mind?
Mel Kleiman