Q4 | 2020

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FEATURE

5 Leadership Strategies To Foster Employee Satisfaction During Covid-19

Permission To Complain-Make It Easy for Your Customers To Talk To You

How the Covid Crisis Will Determine Brand Winners

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Tough Times Reveal Character

When the chips are down, character steps up

Eddy Goldberg

"Auto" Pilot: Building people and profits for 35 years

With 35 years in the automotive services business, Steve Sanner is shooting for his 10th consecutive year of record sales and profitability - despite Covid-19

Kerry Pipes

Beauty Above the Mask: Doing well by doing good, from New Jersey to Ghana

After a stellar career in sports and entertainment marketing, Elaina Watley is becoming a star franchisee with Amazing Lash Studio, promoting women in business, and building a school in Ghana

Kerry Pipes

Donuts for Soldiers! George Hart wants a Dunkin' on every U.S. base

Army veteran George Hart’s goal is to build a Dunkin’ on every military base in America

Kerry Pipes

Restaurateur and Loving It! His drive-thrus report record sales during Covid

With sales from his Del Taco drive-thrus booming, Dennis Ekstrom is not letting the pandemic dampen his growth plans for 2021

Kerry Pipes

Marketing More with Less: Making the most of your marketing spend

Marketing more with less is an essential survival skill for franchisees during Covid-19

Eddy Goldberg