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Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

As the father of four attending sporting events with his children, Joe Hertzman noticed that when they ordered ice cream they always requested waffle cones.
  • Debbie Selinsky
  • 5,487 Reads 8 Shares
People are overwhelmed with the complexities of their own lives and are desperately seeking a way to maximize happiness in their home and work lives
  • Multi-Unit Franchisee
  • 5,016 Reads
A Gallup poll from earlier this year shed light on an ugly little secret in the business world: Most American workers either hate their jobs or don't care one way or the other about them.
  • Multi-Unit Franchisee
  • 4,658 Reads 39 Shares
All too often, service is not a priority for management. Instead of focusing on people--on their customers--they focus on numbers.
  • John Tschohl
  • 5,260 Reads 62 Shares
"Google," which became a verb in June 2006, is among many new verbs that have transformed the way we speak--and interact.
  • Nate DaPore
  • 9,437 Reads
Sometimes leaders gain followers by being flashy and charismatic. And sometimes role models are people like Spencer Smith, the soft-spoken Colorado multi-unit, multi-brand franchisee who has earned his success by "following the program" and the Golden Rule.
  • Debbie Selinsky
  • 10,210 Reads 5 Shares
As the demand for quality in-home care grows so too does the number of business opportunities within the field of health and advocacy.
  • Multi-Unit Franchisee
  • 4,869 Reads
The economy is improving, bringing with it a sense of optimism. That optimism, however, can be dangerous.
  • John Tschohl
  • 5,501 Reads
In his years as a successful entrepreneur creating and selling corporations to the likes of Coca-Cola and Kimberly-Clark, Richard Jaffe, one of the owners of the Phoenix Suns, found a few constants to guide him in business and in life.
  • Multi-Unit Franchisee
  • 3,695 Reads 9 Shares
The Millennial generation is here. They feel entitled. They negotiate everything. And they'll tell you exactly what is on their mind...even if you don't want to know.
  • T. Scott Gross
  • 6,680 Reads 1,021 Shares
Without customers, you are out of business. It seems to me that part of learning "how-to-make-customers-loyal" is to ask customers to give you feedback on their experiences of doing business with you.
  • Jack Mackey
  • 7,431 Reads 1 Shares
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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"Death and taxes." Given that estate planning combines two of the most dreaded eventualities, is it any wonder that most folks have a difficult time warming to the topic?
  • Carol Schleif
  • 4,776 Reads
Jim Fitlow is a lifelong skier and as he loves to say, "Turning is highly overrated."
  • Debbie Selinsky
  • 5,159 Reads
Fundamentals are stressed in everything from sports to business. Focus in on basic tackling and blocking and success is much more likely to follow.
  • Daniel C. Steenerson
  • 4,848 Reads 1,021 Shares
Customers are fickle, demanding, and opinionated. That's why keeping your customers loyal, satisfied, and saying positive things about you is crucial.
  • Lisa Ford
  • 5,515 Reads 115 Shares
Businesses that offer plastic membership cards, loyalty cards, and key tags to their clients and customers are giving their customers a great incentive to keep coming back and take part in their loyalty programs, promotions, and special offers.
  • Multi-Unit Franchisee
  • 6,479 Reads 1,021 Shares
Joe Hertzman is always thinking. When the Louisville, Kentucky, father of four attended sporting events with his kids, he noticed that they always requested waffle cones when they ordered ice cream.
  • Debbie Selinsky
  • 12,076 Reads 1 Shares
You say you want to own a business and make your own decisions? You say that owning a business is one of the few remaining ways to build net worth today?
  • Steve Lefever
  • 4,779 Reads 35 Shares
Ricky Warman was a Prudential Securities investment manager who chucked the corporate life to take a stab at franchising in the early 1990s.
  • Multi-Unit Franchisee
  • 7,184 Reads 3 Shares
You have only one chance to make a first impression. While that statement is something you've probably heard at least 1,000 times, many of us think of it only in terms of meeting someone in person.
  • John Tschohl
  • 4,108 Reads 11 Shares
Hearing about embezzlement in a public company rarely shocks anyone, but when it happens in a family business, people are often stunned.
  • Lois Lang, Psy.D.
  • 8,442 Reads 1,023 Shares
Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
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A second round of results from the recent Empathica 2013 Quick Service Restaurant (QSR) Benchmark Study have been released.
  • Multi-Unit Franchisee
  • 4,469 Reads 50 Shares
When Kevin and Laurel Wilkerson, winners of Multi-Unit Franchisee magazine's Veteran Entrepreneurship Award, came to Marco's Pizza from the military using the IFA's Vetfran program, they were pretty sure their total of 44 combined years in the U.S. Army stood them in good stead.
  • Debbie Selinsky
  • 6,023 Reads
How much maintenance information do you have on all of your locations? Do you know how many of your HVAC units will need to be replaced this year?
  • Kellie D'Andrea
  • 4,564 Reads 1,022 Shares
Things have been good for Greg Cutchall during the last four years. He's doubled the number of restaurants he operates from 25 to 50 units.
  • Kerry Pipes
  • 6,639 Reads 68 Shares
You wouldn't authorize a company to dive into your checking account at will to withdraw money for undisclosed "services rendered"? That would be crazy.
  • Multi-Unit Franchisee
  • 3,873 Reads 26 Shares
In late July, the National Retail Federation issued a statement from Senior Vice President and General Counsel Mallory Duncan on U.S. District Judge Richard Leon's decision that found that the Federal Reserve misapplied Congress' intent when it implemented required swipe fees reforms.
  • Multi-Unit Franchisee
  • 4,069 Reads 22 Shares
A new survey that asked consumers to weigh in on food, order accuracy, speed of service, menu, and other items at the top 62 QSR brands found that, not surprisingly, the likelihood of a return visit to a QSR increases from 20 to 81 percent when guests report a higher satisfaction rate.
  • Multi-Unit Franchisee
  • 5,389 Reads 230 Shares
Guillermo Perales is at it again. When we spoke to him last year (MUF Q4 2012) he was on the grow and flirting with 400 locations throughout his restaurant kingdom.
  • Kerry Pipes
  • 7,644 Reads 1 Shares
You've heard it before, and have likely seen it firsthand in the market: interest rates are at historic lows, franchisee consolidations and refranchisings are prevalent, lenders are hungry, pent-up equity is available and waiting to be deployed, and deal activity is high.
  • Dean Zuccarello
  • 4,496 Reads 1 Shares
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