Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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The Human Bean
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The Human Bean
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The Human Bean
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Annual Franchise Marketing Report looks at how brands measure the customer experience
  • Eddy Goldberg
  • 3,878 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
  • Alex Zlatin
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4 service recovery techniques to keep your customers coming back.
  • John Tschohl
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Welcome to the Relationship Economy!
  • John DiJulius
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How investing in customer service can boost your bottom line.
  • John Tschohl
  • 6,028 Reads 9 Shares
5 traits are required to building successful relationships.
  • John DiJulius
  • 25,941 Reads 27 Shares
How healthy is your relationship with the Relationship Economy?
  • John DiJulius
  • 7,426 Reads 7 Shares
To retain your customers, pair technology with a human touch.
  • Kurt Krake
  • 4,962 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
  • 4,097 Reads 24 Shares
3 tips for making your interview process ungameable.
  • John DiJulius
  • 4,355 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
  • John DiJulius
  • 4,901 Reads 63 Shares
Answerconnect
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Answerconnect
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Answerconnect
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The #1 skill a great leader must learn to master.
  • John DiJulius
  • 3,379 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 5,600 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 4,541 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 4,947 Reads 49 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 6,075 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 3,311 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 3,323 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 3,449 Reads 3 Shares
What do the best customer experience brands do differently?
  • John DiJulius
  • 3,995 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 3,225 Reads 4 Shares
Wienerschnitzel
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Wienerschnitzel
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Wienerschnitzel
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4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 4,924 Reads 46 Shares
Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 12,994 Reads 95 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 6,969 Reads 45 Shares
How smartphone addiction is harming our people skills and creativity.
  • John DiJulius
  • 6,762 Reads 21 Shares
Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
  • 6,183 Reads 38 Shares
Can a company's customer service go from bad to great?
  • John DiJulius
  • 4,070 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
  • Nick Bergelt
  • 4,500 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
  • John DiJulius
  • 9,710 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
  • John DiJulius
  • 7,658 Reads 23 Shares
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