Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
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  • 5,907 Reads 1 Shares
Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
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How do you stack up among the 6 crucial categories of customer experience?
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Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.
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After a full year of Covid, marketing executives discuss the changes they’ve seen
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  • 4,533 Reads 4 Shares
To improve your retail success and train your sales associates, follow these 10 best practices
  • Bob Phibbs
  • 4,206 Reads 48 Shares
When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
  • John DiJulius
  • 7,144 Reads 21 Shares
Six steps that will help create an exceptional service culture at your business.
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Improve your customer service from good to excellent in 2021 using these 6 steps
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5 tips for small businesses to improve or keep their momentum going in 2021.
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How to make it easier for customers to provide feedback - positive or negative, it all helps to improve your customer service
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How 3 Brands Have Implemented New Programs And Services To Assist Their Franchisees And Customers During Covid-19.
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As a leader, are you an energy giver or an energy sucker? Plus "caught you doing something right" and ranking yourself as a leader.
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What your customers experience beats your marketing every time.
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Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
  • John DiJulius
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How to overcome being relationship disadvantaged in a digital economy?
  • John DiJulius
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Annual Franchise Marketing Report looks at how brands measure the customer experience
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  • 4,165 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
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4 service recovery techniques to keep your customers coming back.
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Welcome to the Relationship Economy!
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How investing in customer service can boost your bottom line.
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5 traits are required to building successful relationships.
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How healthy is your relationship with the Relationship Economy?
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To retain your customers, pair technology with a human touch.
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Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
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3 tips for making your interview process ungameable.
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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
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The #1 skill a great leader must learn to master.
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
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  • 5,912 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 4,835 Reads 40 Shares
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