Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

AnswerConnect
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
Request Info
Learn More
Movita Juice Bar
SPONSORED CONTENT
Movita Juice Bar
SPONSORED CONTENT
Movita Juice Bar
SPONSORED CONTENT
How to make it easier for customers to provide feedback - positive or negative, it all helps to improve your customer service
  • John DiJulius
  • 3,691 Reads 13 Shares
How 3 Brands Have Implemented New Programs And Services To Assist Their Franchisees And Customers During Covid-19.
  • Multi-Unit Franchisee
  • 4,304 Reads 97 Shares
As a leader, are you an energy giver or an energy sucker? Plus "caught you doing something right" and ranking yourself as a leader.
  • John DiJulius
  • 4,754 Reads 3 Shares
What your customers experience beats your marketing every time.
  • Jack Mackey
  • 4,021 Reads 54 Shares
Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
  • John DiJulius
  • 4,929 Reads 1 Shares
How to overcome being relationship disadvantaged in a digital economy?
  • John DiJulius
  • 6,574 Reads 32 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
  • Eddy Goldberg
  • 3,963 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
  • Alex Zlatin
  • 7,297 Reads 22 Shares
4 service recovery techniques to keep your customers coming back.
  • John Tschohl
  • 5,069 Reads 35 Shares
Welcome to the Relationship Economy!
  • John DiJulius
  • 5,693 Reads 21 Shares
How investing in customer service can boost your bottom line.
  • John Tschohl
  • 6,170 Reads 9 Shares
Bojangles
SPONSORED CONTENT
Bojangles
SPONSORED CONTENT
Bojangles
SPONSORED CONTENT
5 traits are required to building successful relationships.
  • John DiJulius
  • 26,216 Reads 28 Shares
How healthy is your relationship with the Relationship Economy?
  • John DiJulius
  • 7,588 Reads 7 Shares
To retain your customers, pair technology with a human touch.
  • Kurt Krake
  • 5,058 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
  • 4,194 Reads 24 Shares
3 tips for making your interview process ungameable.
  • John DiJulius
  • 4,505 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
  • John DiJulius
  • 5,028 Reads 63 Shares
The #1 skill a great leader must learn to master.
  • John DiJulius
  • 3,465 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 5,714 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 4,624 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 5,033 Reads 49 Shares
Hot Dish Advertising
SPONSORED CONTENT
Hot Dish Advertising
SPONSORED CONTENT
Hot Dish Advertising
SPONSORED CONTENT
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 6,215 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 3,412 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 3,410 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 3,550 Reads 3 Shares
What do the best customer experience brands do differently?
  • John DiJulius
  • 4,103 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 3,333 Reads 4 Shares
4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 5,014 Reads 46 Shares
Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 13,114 Reads 95 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 7,085 Reads 45 Shares
Share This Page

Subscribe to our Newsletters